Refund Policy

Purpose:This Refund Policy outlines the circumstances under which Stellar Urgent Care Clinic will issue refunds to our patients. Our goal is to ensure transparency and fairness in handling payments and refund requests while providing high-quality healthcare services including primary care, urgent care, annual physicals, minor procedures, nebulizations, wound care, and wellness programs.

Scope:This policy applies to all patients who receive care at Stellar Urgent Care Clinic, encompassing all the services provided, including but not limited to primary and urgent care services, annual physicals, minor procedures, nebulizations, wound care, and wellness services.

Policy Guidelines:

1. Eligibility for Refunds:
   
   • Refunds will only be considered if a request is made within 30 days of the payment date.
   • Services that are typically eligible for a refund include, but are not limited to, pre-paid services that were not provided, overpayments, or billing errors.

1. Non-refundable Services:
   
   • Services that have already been administered to the patient, such as consultations, treatments, and procedures, are non-refundable.
   • Missed appointments without proper prior notification (at least 24 hours before the scheduled time) will not be eligible for a refund.

1. Refund Process:
   
   • To request a refund, patients must submit a written request to our billing department detailing the reason for the request. The request should include the patient's full name, contact information, service date, and payment receipt.
   • Our billing department will review the request, and if necessary, conduct an investigation which may take up to 30 days from the receipt of the refund request.
   • Upon completion of the review, the patient will be notified of the decision. If approved, the refund will be processed within 14 business days.

1. Method of Refund:
   
   • Refunds will be issued using the original payment method. If the original payment was made by credit card, the refund will be credited to the same card. If payment was made by cash or check, the refund will be issued by check.

1. Adjustments and Corrections:
   
   • If an error in billing is verified by our billing department, an immediate adjustment will be made, and a refund will be processed if an overpayment is confirmed.

1. Refusal of Refund:
   
   • If a refund request is deemed not valid or does not meet the conditions outlined in this policy, the request will be denied. The patient will receive a detailed explanation regarding the reason for the refusal.

1. Disputes:
   
   • In cases of disputes, patients are encouraged to contact our billing department to seek clarification or further review. If the dispute is not resolved to the patient’s satisfaction, the patient may escalate the issue to the clinic’s management.

Contact Information:For any inquiries or requests regarding refunds, please contact our Billing Department at:

• Email: info@stellarurgentcare.com
• Phone: (242) 828 3984
• Address: Stellar Urgent Care Clinic, P.O. Box EE-15018, Malcolm Allotment East, Nassau,New Providence,  Bahamas.

Policy Review and Amendments:This policy is subject to periodic review and amendments. Patients will be notified of any significant changes to the refund policy. This Refund Policy is intended to assure our patients of our commitment to equitable and fair treatment in all billing transactions. It is part of our commitment to providing excellent care while respecting the financial concerns of our community.