General Information
1. What is Stellar Urgent Care Clinic?
Stellar Urgent Care Clinic is a health facility offering primary care and urgent care services,
including subscription-based health care packages tailored to diverse patient needs.
2. What types of care do you provide?
We provide primary care for routine health check-ups, chronic condition management and urgent
care for non-life-threatening illnesses or injuries.
3. Do I need to agree to the Terms of Use to receive services?
Yes, by subscribing to our packages, booking appointments, purchasing Gift Certificates, or
scheduling telehealth visits, you agree to be bound by our Terms of Use.
Appointments
1. How can I schedule a primary care appointment?
Schedule online through our website or call us between 8:00 AM and 5:00 PM, Monday to Friday.
2. Are walk-ins accepted for urgent care visits?
Yes, walk-ins are welcome for urgent care visits. You can also use our online check-in to reserve your spot.
3. What should I bring to my appointment?
Bring a valid ID, health insurance card, list of current medications, allergies, and any previous medical records.
4. How can I cancel or reschedule my appointment?
Notify us at least 24 hours in advance to cancel or reschedule your appointment.
COVID-19 Precautions
1. What COVID-19 precautions are in place at the clinic?
Masks are mandatory, and hand sanitizer stations are available upon entry.
Gift Certificates
1. What services can I use a Stellar Health & Wellness Gift Certificate for?
The certificate can be used for annual physicals, wellness consultations, urgent care services,
and more, within 180 days after issuance.
2. Can Gift Certificates be transferred or refunded?
No, Gift Certificates are non-transferable and non-refundable and cannot be redeemed for cash.
Telehealth Services
1. Who is eligible for telehealth services?
Both existing and new patients, with informed consent required.
2. What technology do I need for a telehealth appointment?
A reliable internet connection and a device capable of video conferencing are required.
3. How can I book a telehealth appointment?
Book through our website, patient portal, or by phone.
Subscription Program
1. What subscription packages do you offer?
We offer Basic Care, Enhanced Care, Comprehensive Care, Premium Care, and Elite Care, each with specific services included.
2. Can I cancel my subscription?
Yes, you can cancel at any time with 30 days’ notice. Refund policies vary by subscription type.
3. Do subscriptions automatically renew?
Yes, subscriptions automatically renew unless canceled by the subscriber at least 30 days before,the renewal date.
4. What is included in the Basic Care subscription?
Annual physicals, limited urgent care visits, vaccinations, and discounts on select services for $45/month.
5. What additional benefits do Enhanced and Comprehensive Care subscriptions provide?
Enhanced Care ($75/month) includes additional acute care and chronic disease management
visits, while Comprehensive Care ($110/month) offers priority appointments and unlimited acute care management.
6. What are the benefits of the Premium and Elite Care subscriptions?
Premium Care ($150/month) offers same-day appointments and direct doctor access, and Elite Care ($210/month) provides VIP-level access, 24/7 physician access, and comprehensive wellness programs.
Billing and Insurance
1. How are telehealth services billed?
Telehealth services are billed to insurance, with potential out-of-pocket costs disclosed in
advance.
2. What payment methods are accepted for subscriptions?
Payment for the first month or annual payment is due at sign-up, with monthly billing on the
same date each month.
After-Hours Care
1. How can I receive after-hours care?
Refer to our website or call our after-hours helpline for assistance.
Privacy and Security
1. How is my privacy protected?
We use HIPAA-compliant software platforms for telehealth and adhere to strict privacy policies for all patient data.
Loyalty Program
1. Do you offer a loyalty program?
Yes, subscribers are automatically enrolled in our Loyalty Program, earning points per visit that
can be redeemed for discounts.
Additional Services
1. Can I receive vaccinations at the clinic?
Yes, vaccinations are included in certain subscription packages and are available at standard rates.
2. Is chronic disease management available?
Yes, we offer chronic disease management visits in Enhanced, Comprehensive, and higher-tier
subscription packages.
3. Do you offer wellness consultations?
Yes, wellness consultations can be redeemed with our Gift Certificates and are included in
certain subscription packages.
4. How do I provide feedback on telehealth services?
Patient feedback is encouraged for continuous improvement and can be submitted through our
website or patient portal.
5. Are there any limitations to the services offered?
Our services are intended for non-emergency medical care. In the case of a medical emergency,
please dial 242 828 3984 immediately.
6. How can I contact Stellar Urgent Care Clinic?
Contact us at 242 828-3984 or email us at info@stellarurgentcare.com for assistance with
appointments, services, or any questions you may have.
What are your payment methods?
At Stellar Urgent Care, we strive to make your healthcare experience as seamless and stress-free as
possible. Understanding that financial considerations are an important aspect of your care, we offer a
variety of payment options to accommodate your needs. Below you will find detailed information about
our accepted payment methods.
Insurance Coverage
We accept most major insurance plans, including but not limited to:
We recommend that you contact your insurance provider prior to your visit to confirm coverage for
services at Stellar Urgent Care. Our billing department is also available to answer any questions you may
have regarding insurance claims and coverage.
Cash Payments
For patients preferring to pay with cash, we accept exact change and offer receipts for all transactions.
Please inform our front desk if you choose to pay with cash.
Credit and Debit Cards
We accept Visa and MasterCard credit and debit cards. Please ensure that your card is signed and bring
a valid photo ID for verification. Our payment terminals are secure, ensuring the privacy and security of
your transaction.
First Care Insurance Members
If you are a member of First Care Insurance, you may be eligible for special rates and services. Please
present your First Care Insurance card upon arrival and inform our staff that you are a member. We will
verify your coverage and inform you of any copays or additional fees that may apply.
Subscription Membership
For patients seeking an alternative to traditional payment methods, we offer a Subscription Membership
program. This program provides access to certain healthcare services at Stellar Urgent Care for a
monthly or annual fee. Benefits include priority scheduling, discounted rates on select services, and
more. Please contact our office for more details on how to enroll and the benefits included.
For any questions or further information about our payment options, please do not hesitate to contact
our billing department at info@stellarurgentcare.com
At Stellar Urgent Care, we are committed to providing you with quality care and convenient payment options to meet your needs.
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